MANILA - The Senate on Monday opened investigations on the allegedly rampant disappearance of prepaid load credits on mobile phones or "nakaw load."
Around 97 percent or some 126 million of the country's 130 million mobile phone accounts are prepaid, said Senator Bam Aquino, citing data from the National Telecommunications Commission.
There have been numerous consumer complaints over the disappearance of prepaid credits, hidden charges and errors in opt out mechanisms, said the lawmaker who chairs the Senate science and technology committee.
"Gusto po naming malaman kung ano pong puno't dulo nito saka kung ano pong action nila (telcos)," Aquino told DZMM ahead of the hearing.
(We want to know its root cause and the action of telcos.)
"Mayroon na bang nag-complain na naibalik ang pera? Maganda pong malinaw ang mga hakbang, proseso para matigil na rin po ito.
(Were there cases where money was returned to complainants? We should clarify the steps, process in this so that cases of nakaw-load can be stopped.)
Representatives from telecommunication firms, consumer groups, IT advocacy groups, NTC, the Department of Information and Communications Technology, and Department of Trade and Industry (DTI) are expected at the hearing.