Twitter launches #ThereIsHelp notification for vulnerable people


Posted at Oct 24 2019 10:42 PM

MANILA—Twitter, in partnership with Mental Health PH, launched a special notification service to prevent suicide and self-harm in Thailand and the Philippines.

#ThereIsHelp is a service on Twitter that provides mental health resources to vulnerable people, encouraging them to reach out and get help when they need it.

When people search Twitter for terms associated with suicide and self-harm in Thailand or the Philippines, the top search result will now include a notification in Thai or Tagalog, encouraging them to reach out for help.

The notification also provides the contact details of Mental Health PH in the country, as well as the National Center for Mental Health in the Philippines.

The new notification service is available in 17 countries including Australia, Brazil, Belgium, France, Germany, Hong Kong, Japan, Korea, Ireland, Italy, the Philippines, Spain, Sweden, Singapore, Thailand, the United Kingdom and the United States, with plans for further expansion.

As part of the partnership, Twitter is also providing Samaritans Thai and Mental Health PH with #AdsForGood grants to help them reach more people.

According to the World Health Organization, almost 800,000 people die due to suicide every year, or one person every 40 seconds. Suicide has been considered as the second leading cause of death among people aged 15 to 29 globally.

Aside from the notification service, Twitter also has a dedicated reporting form for people threatening suicide or self-harm, and a specialized team who review these reports.

Once it receives reports that a person is threatening suicide or self-harm, Twitter will contact the reported individual and let them know that someone who cares about them identified that they might be at risk.

They will also be provided with online and hotline resources, and will be encouraged to seek help.