Grab to return P5 million in excess charges through credits: PCC


Posted at Nov 19 2019 07:17 PM | Updated as of Nov 19 2019 07:26 PM

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MANILA – The P5.05 million refund imposed on Grab due to “overcharging” will be returned to riders in the form of app credits, not cash, the antitrust body said Tuesday.

The Philippine Competition Commission (PCC) and an independent third party trustee will have access to Grab’s database to identify riders eligible for the refund, or those who used the ride-hailing service in 101 routes where pricing violations were committed, Commissioner Johannes Bernabe told DZMM.

The country’s antitrust body on Monday said Grab exceeded the 22.5-percent fare cap from Feb. 10 to May 10, 2019, or the allowed deviation from the pricing before it acquired former rival Uber's operations, Bernabe said. 

“Credit po hindi po puwedeng cash kasi mahirap naman po kung ang ating mga TNVS drivers ang sisitahin ng mga riders… wala naman pong kinalaman ang mga drivers doon, 'yun po ang obligasyon ng Grab,” he said.

(The refund will be in credit not cash since it would be unfair to TNVS drivers if the passengers would ask them for cash. They have nothing to do with Grab’s obligations)

Bernabe assured partner-drivers that they won’t be affected by the refund.

“Titingnan natin kung sila ay sumakay sa mga ruta na may violation na na-identify natin at doon natin i-base kung ano ang dapat isauli sa mga riders,” he added.

(We will identify if they used the service in routes where there were violations and we will base the amount of refund from that)

Announcements about the refund will be published in newspapers and will also be sent to email addresses of affected passengers, Bernabe said. 

Some P23 million in fines were imposed on Grab since the review of its merger with Uber, the PCC earlier said.