General Santos firm shares winning formula for happy employees

ABS-CBN News

Posted at Aug 30 2017 10:16 AM

MANILA - Making employees feel that their bosses are looking after them is key to happiness at work, according to the manager of a Philippine port that won an international award for people management.

South Cotabato Integrated Port Services studied best practices of employers overseas and applied these to its operations in General Santos City, general manager Gabriel Muñasque told ANC's Market Edge with Cathy Yang.

The company, a unit of billionaire Enrique Razon's International Container Terminal Services Inc, was named "gold employer" last year by Investors in People, a London-based human resources monitor.

"We eventually found out it's just more of taking care of you people, making them feel (that they are) being taken care of," Muñasque said.

Muñasque said the company gives constant feedback, which could be "as simple as giving them a pat on the back for a job well done."

For every negative comment on an employee, it should be offset by 3 positive comments, he said.

Muñasque said employees should be taught about gratitude. Management should also consult them on the company's plans.

"It starts with just sharing the plans of the organization to the employees, making sure they understand what is being asked of them and giving the the necessary tools and training to do their jobs well," he said.