Shopee woos customers in failed Blackpink meet-and-greet

Ina Reformina, ABS-CBN News

Posted at Jun 10 2019 07:44 PM

MANILA - The Department of Trade and Industry said online marketplace Shopee Philippines was already discussing settlements with complainants of its controversial Blackpink meet-and-greet.

Consumers have met with representatives of Shopee, in the presence of mediators from DTI, at the agency’s main office in Makati, as requested by complainants, said DTI Fair Trade Enforcement Bureau (FTEB) director Ronnel Abrenica. 

DTI has received 148 formal complaints, so far, while Shopee has received 114 complaints, Abrenica told ABS-CBN News Monday.

“Ang pagkakaalam ko yung expenses nila incurred to and from para sa venue and ano pa nagastos nila… siguro including na ito nung nagastos niya (client) to avail of the promo.” 

At least 1-2 complainants asked for Shopee to fly them to Blackpink’s upcoming Thailand concert, for free. It was not immediately clear if Shopee had agreed to the request.

Despite these settlements, Abrenica said Shopee will still be charged for violating the implementing rules and regulations (IRR) of the Consumer Act, after the DTI found it deviated from its original promo mechanics.

The penalty for such offense is P300,000. 

Under the approved mechanics, the top 586 spenders from May 11 to June 1 would have the chance to meet the K-pop sensation, but complainants claimed the deadline was moved by Shopee to June 1.

“Doon sa investigation, we found out that there was a deviation from the original promo mechanics kasi it was found out na ang original deadline for submission of proof of purchase is June 1, but there were announcements na ginawa nilang May 25. 

“So with that we will file formal charge against Shopee for them to answer, to find out if talagang intentionally or not na ginawa nila yung deviation na yun,” Abrenica said.