Passengers can't be dragged out of overbooked flights in PH: govt

Jacque Manabat, ABS-CBN News

Posted at Apr 11 2017 05:34 PM

MANILA - The government will not allow airlines to drag passengers out of overbooked flights, like what happened in the US, the Civil Aeronautics Board (CAB) said Tuesday, as it launched a hotline on air passenger rights.

Images of a man getting dragged out of a United Express flight went viral on Tuesday, raising concerns on overbooking of flights.

"We have dealt with our problem. Under existing regulation it's not supposed to happen even in theory. There would not be any involuntary deplaning of passengers," said CAB Executive Director Carmelo Arcilla. 

"In the Philippines, airlines are required to sweeten the pie. I think were ahead. In other countries they don't have their kind of that regulation," Arcilla continued.

The public can use the 16-566 hotline to ask questions on their rights as air passengers. Twenty-five help desks were also set up at the Ninoy Aquino International Airport.

Authorities are expecting throngs of passengers this week due to the Holy Week break.