CebPac ticket holders may also opt to put the price of their paid fares in a travel fund.
Culture Spotlight

Cebu Pacific is offering everything from full refunds to waived rebooking fees

Did COVID-19 mess up your travel plans? Here are solutions from the country's leading budget airline.
ANCX | May 05 2020

Together with the World Tourism Organization’s #TravelTomorrow campaign, Cebu Pacific is calling on travelers to be responsible and stay at home amid the current health crisis. Even though the pandemic has put a temporary hold on vacations and travel plans, everyJuan can still do their part and take precautions now and for sure, #EveryJuanWillFlyAgain in no time.  

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The country’s leading carrier is aware that these changing times have been challenging for everyJuan—that is why CEB is offering flexible options and alternatives to ease the worries of passengers, especially those whose flights had to be cancelled due to the nationwide community quarantine. Among the self-service options that can be done conveniently online are free rebooking, full travel fund, and full refund.

 

Free rebooking

By availing of this option, one can rebook their cancelled flight to any other travel date within three months from the original date, with no additional charges—both change (rebooking) fees and fare difference are waived.

This is perfect for those just waiting for the skies to clear, and still need to travel at the soonest time possible.

 

Full travel fund

Now should you choose to go for the full travel fund, the full cost of your ticket will be stored in a virtual wallet; the amount can be used to either book a flight up to one (1) year ahead, or pay for add-ons, such as baggage allowance and seat selection. If the travel fund is not used within one (1) year, passengers can instead apply for a full refund.

This can come in handy if you’re still waiting things out or if you are re-assessing your existing travel plans.

 

Full refund

Finally, if you would opt to receive a full refund, processing of such requests will begin on May 18, 2020 should the ECQ be lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, Cebu Pacific appeals for kind understanding as the process will take as long as three (3) to four (4) billing cycles.

This is suited for those who might need the cash for other purposes, and are putting their travel plans on hold.

Additionally, Cebu Pacific’s commitment to its customers doesn’t end there. For added flexibility, passengers with booked flights from May 16 to September 30, 2020 who wish to voluntarily change their travel plans, have the following options, all free of charge:

Rebook to any other travel date within one (1) year from original date of departure, with change (rebooking) fees waived, but fare difference may apply; or opt to convert full cost of the ticket to a Travel Fund, which is now valid for one (1) year.

 

Flights can be easily managed online via the Manage Booking portal in the Cebu Pacific website. Customers who booked through a travel agent should contact their agent for assistance. For more information on CEB’s policies, please read this.