Jollibee, the country's leading fast food chain, is continuing its mission to level up the way its customers experience joy while on the road as it opened its newest branch along the South Luzon Expressway (SLEX) on December 18, 2019.
Located at the Petron gas station along the southbound side of SLEX, it is Jollibee's 1200th store in the Philippines and the second Level Up Joy store next to the Katipunan, Quezon City branch that features a modern design and exciting innovations for an even better store experience.
"This is part of our goal to upgrade and improve further the total store experience because Jollibee has been in business for more than 40 years now and we are catering to different sets of customers—they really value their time and prefer fast and efficient service. So we want to provide the utmost convenience when they go to our stores via the introduction of various innovations," said Arline Adeva, AVP and Head for Brand Communications, PR and Digital Marketing of Jollibee Philippines.
This new Level Up Joy store houses the first-ever dual lane drive thru in the country, ideal for families and friends who are on the road looking to get their favorite meals hot, fresh and fast.
This innovation that serves two cars simultaneously in two counters by two cashiers, spells of convenience from end to end as it has its own ordering, payment, and pick-up counters for each lane, allowing for an easier and faster service.
"With all the motorists and customers passing through the SLEX southbound highway every day, we have this unique opportunity to show them what the experience of our leveled-up Jollibee store is like," said Jollibee Regional Business Unit Head for South Luzon Ana Aluyen.
The Jollibee SLEX store also has the Food Conveyor system which is an automated conveyor that brings the customers' favorite meals from the kitchen to the pick-up counters, while the Drive Thru Lane Sensor System provides real time drive thru performance data such as waiting bay times and average service speed to help the store crew better manage orders and serve customers faster. To date, over 200 Jollibee stores nationwide are already equipped with the Drive Thru Lane Sensor System.
There are also three units of self-order kiosks inside the Level Up Joy Store that make ordering more convenient and fun. A few taps on the screen is all it takes to choose any Jollibee meals such as Chickenjoy, Jolly Spaghetti, and Yumburgers to complete the order. The self-order kiosks also come with multiple payment options such as credit card, Pay Maya, Happy Plus Card, or cash.
Need a power boost for your mobile device? The Level Up Joy Store also has tables in its dining area that have built-in wireless charging pads. These pads automatically power up when phone is placed.
Adeva explained that the Jollibee Level Up Joy Store does not just level up in terms of technology and innovation via the self-order kiosks, it also covers other aspects such as the modern store design with upgraded murals, tiles, and furniture, consistent quality and great-tasting food served to customers, and the exceptional Jollibee customer service called Alagang Jollibee.
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